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Privacy Policy

This privacy policy discloses the privacy practices for http://online.hihgy.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Click on the links below to view the following sections

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Please note that if you have an active policy with Hand in Hand and you wish for the information contained within the policy to be purged from the system, the policy will have to be cancelled. You are free to request cancellation and any refunds or reimbursements will be solely dealt with on a case-by-case basis.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Please also note that the repository of information under the control of Hand in Hand does not store any credit card (or other payment service) information. Credit card processing is done by First-Atlantic Commerce (FAC) who is solely responsible for storing credit card information for processing purposes. For more information about FAC’s privacy policy, please visit http://www.firstatlanticcommerce.com/. MobileMoney Guyana (MMG) and ScotiaOnline are also other alternative payment platforms you may choose to facilitate paying for policies and for further information you may visit http://mmg.co.gy/ and http://www.scotiabank.com/gy/en/0,,3567,00.html respectively.

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +592-225-1865 or via email at info@hihgy.com.

In order to use this website to fulfil any quote requests or policy agreements, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. By law, we are required to also collect certain demographic information for the purposes of issuing a motor insurance policy.

We request information from you on our order form. To purchase a policy or to renew an existing policy from us, you must provide contact information (like name and address). At the point of requiring payment, you will be redirected securely to the relevant payment platform who will then process your payment information and return the result of this back to our platform. If we have trouble processing an order, we'll use this information to contact you.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, payment processors). However, we have no access to or control over these cookies. For more information, you may visit the relevant website of the partner.

We do not share any of your personal information with any third-party. Your information may be used to contact you on updates to our services or privacy policy as well as updates to your particular policies by authorised personnel of Hand in Hand. Should you wish to opt-out from receiving such emails, an option will be available from within your Secured Area.

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